Refund policy

Return & Refund Policy

At Mahzu, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, or different from what you ordered, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged or defective.

  • You received the wrong product.

  • The product received is significantly different from the product ordered.

To be eligible for a return, the item must be:

  • Unworn and unused.

  • In its original condition and packaging.

  • Free from perfume, makeup, stains, washing, or any other signs of use.

  • Returned with all original tags and accessories attached.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been worn, washed, altered, or damaged by the customer.

  • Products without their original tags or packaging.

  • Items returned after the 7-day return period.

  • Products damaged due to improper handling or care.

  • Sale, clearance, or promotional items, unless they arrive damaged or incorrect.

3. How to Request a Return

To request a return, please contact our customer support within 7 days of receiving your order.

Please provide:

  • Your order number.

  • Reason for the return.

  • Clear photos or videos of the product, if it is damaged, defective, or incorrect.

Our team will review your request and guide you through the return process.

4. Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, Mahzu will cover the return shipping cost.

For other reasons, return shipping charges may be the responsibility of the customer.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Please allow reasonable processing time for the refund to be completed.

Original delivery charges are generally non-refundable, unless the return is due to an error on our part.

6. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 7 days and provide clear photos or videos showing the issue. We will review the case and, where applicable, arrange a replacement or refund.

7. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

8. Order Cancellation

Orders may only be cancelled if they have not yet been dispatched.

Once an order has been dispatched, it cannot normally be cancelled and will be subject to our return policy.

9. Important Note

Mahzu reserves the right to refuse a return or refund if the returned product does not meet the conditions outlined in this policy.

By placing an order with Mahzu, you acknowledge and agree to this Return & Refund Policy.

Need Help?

For questions regarding returns or refunds, please contact our customer support team through the contact information provided on our website.

Mahzu — Wear Your Elegance. Own Your Style.