Terms of service

Terms of Service

Welcome to Mahzu. By accessing our website or placing an order with us, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

Mahzu operates this online store to provide customers with clothing and fashion products. Throughout the website, the terms “we,” “us,” “our,” and “Mahzu” refer to Mahzu.

By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

2. Products & Product Information

We make every effort to display our products, colors, sizes, descriptions, and prices as accurately as possible.

However:

  • Actual colors may vary slightly depending on your device or screen settings.

  • Product measurements may have minor variations.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors in product descriptions, pricing, or availability.

We also reserve the right to discontinue or modify any product at any time.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

Mahzu reserves the right to change product prices at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and issue an appropriate refund where applicable.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily mean that the order has been finally accepted.

Mahzu reserves the right to:

  • Accept or decline an order.

  • Cancel an order due to product availability.

  • Cancel an order because of pricing or website errors.

  • Cancel an order if fraudulent or suspicious activity is detected.

  • Contact the customer to verify order information.

If we cancel an order that has already been paid for, the applicable amount will be refunded.

5. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This may include your:

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Payment information

Mahzu is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Estimated delivery times may vary depending on the customer's location, courier services, weather conditions, holidays, or other circumstances beyond our control.

Delivery times are estimates and are not guaranteed.

Once an order has been handed over to the courier, delays caused by the courier or circumstances beyond Mahzu's control may occur.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers are responsible for reviewing the Return & Refund Policy before placing an order.

Eligible returns must meet the conditions and time limits specified in that policy.

8. Cancellations

Orders may be cancelled before they are dispatched, subject to our cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible.

9. Website Use

You agree not to misuse our website or attempt to:

  • Gain unauthorized access to our website or systems.

  • Interfere with website security.

  • Upload harmful or malicious software.

  • Use the website for fraudulent purposes.

  • Copy or reproduce our content without permission.

  • Use automated systems to collect information from our website without authorization.

We reserve the right to restrict or terminate access to our website if these terms are violated.

10. Intellectual Property

All content available on the Mahzu website, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Designs

  • Text

  • Website layout

  • Videos

is owned by or licensed to Mahzu and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

Mahzu is not responsible for the independent policies or practices of third-party service providers.

12. Limitation of Liability

Mahzu will make reasonable efforts to ensure that our website and services operate properly.

However, we are not responsible for losses or damages resulting from circumstances beyond our reasonable control, including:

  • Courier delays.

  • Natural disasters.

  • Technical problems.

  • Internet or network failures.

  • Incorrect customer information.

  • Unauthorized access caused by circumstances outside our control.

13. Changes to These Terms

Mahzu reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective once they are posted on this page.

We encourage customers to review this page periodically for updates.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

15. Contact Us

If you have any questions regarding these Terms of Service, our products, or your order, please contact Mahzu through the contact information provided on our website.

Mahzu

Wear Your Elegance. Own Your Style.