Shipping Policy

At Mahzu, we are committed to delivering your order safely and on time. We currently offer delivery across Pakistan.

1. Order Processing

All orders are processed within 1–2 working days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation through the contact details provided during checkout.

2. Delivery Time

After dispatch, orders are generally delivered within 3–5 working days.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Remote and less accessible areas may require additional delivery time.

3. Shipping Charges

A flat delivery charge of Rs. 199 applies to orders across Pakistan, unless a special shipping offer or promotion is mentioned on our website.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Delivery Areas

Mahzu delivers orders nationwide across Pakistan.

Some remote locations may have longer delivery times or additional delivery charges depending on courier availability.

5. Order Tracking

Once your order has been dispatched, a tracking number may be shared with you through SMS, email, WhatsApp, or another available contact method.

You can use the tracking information to monitor the progress of your shipment.

6. Delivery Delays

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Courier service issues

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete delivery information

• Unforeseen circumstances

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Mahzu is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete:

• Name

• Phone number

• Address

• City

• Postal information

If you need to update your delivery information, please contact us as soon as possible before your order is dispatched.

8. Failed Delivery & Re-delivery

If a delivery attempt fails because the customer is unavailable, refuses the parcel, or provides incorrect delivery information, additional charges may apply for re-delivery.

Repeated failed delivery attempts may result in the order being cancelled.

9. Cash on Delivery

For Cash on Delivery (COD) orders, customers are required to pay the full order amount to the courier at the time of delivery.

Please ensure that someone is available at the provided address to receive and pay for the order.

10. Damaged Parcels

Please inspect your parcel when you receive it.

If the package appears seriously damaged or tampered with, please contact Mahzu customer support as soon as possible and provide photographs or videos of the parcel and product.

For damaged or incorrect products, please refer to our Return & Refund Policy.

11. Contact Us

If you have any questions about your order or delivery, please contact our customer support team through the contact information provided on our website.

Mahzu

Wear Your Elegance. Own Your Style.